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For information relating to environmental qualities or characteristics of this product, you can find

Product sheet relating to environmental qualities or characteristics

We are really pleased to offer you a great range of fashion with a wide selection of cosmetics. However, a few of our cosmetics contain flammable substances and therefore have delivery restrictions. Eg. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use. It's only if you wish to return or exchange items containing flammable substances that you need to be aware that there are special transportation requirements.

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Get your gifts in time: order by 16/12/2024.

Please read our [frequently asked questions](/en-eu/customer-service/faq/).

Questions?

We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.

We'll give you a refund by the same method you used to pay, minus a returns processing fee of 3€ within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Certain pieces may not be returned for hygiene reasons.

Please note, from 06.03.2025 a returns fee of €3 will be deducted from your refund if your order is returned online. Some exclusions apply. 

We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us. 
 
Please note that items bought online cannot be refunded or exchanged in any of our stores. Certain pieces may not be returned for hygiene reasons. 

Please refer to our returns page for more information.

Returns

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This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

It's just as easy to return a nail polish as it is to return a pair of jeans.

The easiest way to return any beauty product classified as dangerous goods is to use the original parcel because it already has the LQ.

Dangerous goods label (pictured below). Just make sure to fill the box with paper or filler so the product will stay in place.

Unexpected details lend a fresh perspective to the classic knitted midi dress. This piece is crafted from RWS-certified wool that's double-faced for a premium hand feel and has a ribbed high neck. It's embellished with a lacquered, organic-shaped brooch that creates soft gathers, subtly defining the relaxed silhouette.&nbsp;Relaxed fit, midi lengthSleevelessThis product is Responsible Wool Standard (RWS) certified by Control Union 893290 and contains wool fibre from farms certified to animal welfare and land-management requirements&nbsp;Shell: 100% RWS Wool. Excluding trims / Machine wash&nbsp;Back length of size S is 123cm / Model wears a size S

Unexpected details lend a fresh perspective to the classic knitted midi dress. This piece is crafted from RWS-certified wool that's double-faced for a premium hand feel and has a ribbed high neck. It's embellished with a lacquered, organic-shaped brooch that creates soft gathers, subtly defining the relaxed silhouette.&nbsp;<ul><li>Relaxed fit, midi length</li><li>Sleeveless</li><li>This product is Responsible Wool Standard (RWS) certified by Control Union 893290 and contains wool fibre from farms certified to animal welfare and land-management requirements</li></ul>&nbsp;Shell: 100% RWS Wool. Excluding trims / Machine wash&nbsp;Back length of size S is 123cm / Model wears a size S

BROOCH-DETAIL WOOL TURTLENECK DRESS

Unexpected details lend a fresh perspective to the classic knitted midi dress. This piece is crafted from RWS-certified wool that's double-faced for a premium hand feel and has a ribbed high neck. It's embellished with a lacquered, organic-shaped brooch that creates soft gathers, subtly defining the relaxed silhouette.&nbsp;<ul><li>Relaxed fit, midi length</li><li>Sleeveless</li><li>This product is Responsible Wool Standard (RWS) certified by Control Union 893290 and contains wool fibre from farms certified to animal welfare and land-management requirements</li></ul>&nbsp;Shell: 100% RWS Wool. Excluding trims / Machine wash&nbsp;Back length of size S is 123cm / Model wears a size S

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Product contains at least 0% recycled materials.

Product contains at least 87% recycled materials

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